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  • in.DEALER | Connected Cars: When Will They Take Off?

    in.DEALER | Connected Cars: When Will They Take Off?

    22.03.2016

    When we think of the definition of a “Connected Car”, we often relate it to the internet: being able to surf the web through infotainment interfaces, being able to stream music or movies, online shopping, or accessing and updating multiple social media accounts. This is because these concepts are part of our everyday lives, so we expect them to be significant in our future vehicles as well.

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  • in.DEALER | What about Trucks? An Overlooked Industry

    in.DEALER | What about Trucks? An Overlooked Industry

    24.02.2016

    With the discovery and wonder of flight, the sheer size of some cargo/cruise ships that leave a person in awe, and the rapid technological evolution of personal vehicles, the development of the trucking industry has been somewhat overlooked. Other than enjoying the sound of their honks, or being frustrated when stuck behind one on the highway, most people do not pay much attention to the changes occurring...

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  • in.DEALER | Upselling: Supersize Your Dealership

    in.DEALER | Upselling: Supersize Your Dealership

    18.11.2015

    The automotive industry is not so new for everybody. There are dealers out there (which those in emerging markets wouldn’t believe) who are celebrating their one hundredth anniversaries. Based off their experiences, we can conclude that the majority of a dealership’s profitability stems from aftersales. Therefore, when going to a dealership today, one should not only expect standard services but also the selling of more services. This is known as upselling.

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  • in.DEALER | 50 Shades of Green

    in.DEALER | 50 Shades of Green

    12.10.2015

    Green Vehicles come in all shapes, sizes and colors, and the push for their development is consistently growing and fueled by our desire to better the environment, high oil prices and government incentives. Every one of us knows about this trend, and some of us may even drive one ourselves. But what about the differences between the types of green vehicles, as well as the future expectations and market trends?

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  • in.DEALER | Learning to Crawl Before You Can Walk

    in.DEALER | Learning to Crawl Before You Can Walk

    14.09.2015

    In the middle of 2014, incadea Business Consultants ran a survey seeking answers on how effective dealerships were at upselling services. At what stage of the service lifecycle did they sell, how valuable is upselling, and what happens after the car leaves the workshop?

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  • in.DEALER | Where does new profitability come from?

    in.DEALER | Where does new profitability come from?

    10.08.2015

    First of all, let us take a look at the history on how markets have developed over time. Back in the early 2000’s, I was working at a big international OEM, which also happened to have operations in Russia. Russia was booming at that time! Russia was our daily topic of discussions and friendly arguments. Firstly, one of the main bets was how soon through the year Russia was going to sell their yearly quota? And secondly, where should we supply more cars for Russia from?

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